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Google Home App not controlling Noma Christmas Lights

Steve45
Community Member
My Google home app won't communicate with Noma Advanced Christmas lights. I have followed all troubleshooting steps provided by Google agents twice now. Everything has been factory reset. Even reinstalled Google home app. 
The lights work perfectly with their Native Noma app.
When I link the Noma Christmas Lights app to Google home, the service links, and the devices show up in my Google Home App list of devices. However, their status never updates and they can't be controlled. It does not say they are offline. If I turn them on in the Google Home App, they don't turn on. But the Google Home App says they are on. I can clearly see they are not on. Between talking to Noma technical support and Google Technical support. This is where I have been sent by the last Google agent.
1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi @Steve45,

Thank you for spending time posting in the community. I'm sorry to hear that using the Google Home App to manage your Noma Christmas lights is giving you trouble. I will be happy to assist you. To assist you better, could you possibly examine if there is a notice that reads "Matter device" or "works with Google" in the box of your Noma Christmas lights? 

I’ll be waiting for your reply.

 

Regards,

Derick.