Google Home App stopped working when using cellular data (not wifi)

[Yo66]

Hi. I visited Bermuda, using a prepaid SIM card there. Perhaps my iPhone setting is off now after I came back to the US. I can’t use just my cellular data to use Google Home app at all. Whenever I open Google Home app, all the signal bars on my phone are gone.  When I am on the phone call then I open Google Home app, my call gets disconnected immediately after I open google home app. Seems like Google Home app is interfering or even disabling my cellular data.  I was able to use Google Hone app with just cellular data before my trip to Bermuda.  Not sure what went wrong. Thanks. 

[Moeedr]

I’m having the same issue after traveling internationally as well. I cannot find anything resolve yet

[Yo66]

Please let me know if you find solution for that. Thanks. Happy new year.

[Yo66]

Hi. Do you have Verizon or Visible service?  Still can’t fix the issue… Thanks. 

[Moeedr]

I have visible and cannot seem to get the issue fixed 

[Yo66]

My friend and I have visible too. We used a prepaid SIM card when we traveled. We changed back to Visible SIM card at an airport aboard, using just wifi. I noticed I am able to turn on roaming in my phone’s settings now after the trip. The roaming option was locked, not an option before my trip. I think the visible SIM is messing it up. Happy new year.  

[Moeedr]

Yeah I think you’re right I looked at my roaming option and when I switch it off , and open the home app my signal goes to SOS only and that’s weird. When I switch roaming back and open the app my signal just drops off and on and goes to no bars but no SOS, dunno what the cause is but I think your right , maybe we need to ask visible to send us another SIM card. Happy new year to you too

[Juni]

Hi folks, 

Thanks for posting and for being a step ahead of us. 

I’m glad your issue is resolved now. I’ll keep this thread open for 3 more days to check if it worked for Moeedr too.

Thanks,

Juni

[Moeedr]

Hi all , I just ordered a replacement sim and once I get it will install and see if that makes a difference . I spoke to visible today and they said that another option is to update to their latest plan . I asked them to send the replacement sim to see if that makes a difference. Will keep you all posted 

[Juni]

Hi Moeedr

Thanks for keeping us in the loop. We will leave this thread open for 3 more days and wait for your update. 

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Moeedr]

Hi Back !!

so I gave up and closed my visible account and ported my number. They sent me two replacement sims over the last week and I spent close to 8 hours on chat with them. They could not figure out why the sims would not activate , I finally had enough and gave up. I strongly suggest to anyone that there might be a chance that incase you order replacement sims thinking this will fix this issue  you might end up like me 

[Yo66]

Hi. My friend and I both ordered a replacement SIM card. My friend tried about 4 hours to activated the new Sim but failed. He chatted with visible online and they told him that the old plan had issues and that’s why visible had new plans.  My friend agreed to upgrade his plan to $30/mo and get another Sim to try. I didn’t have time to try to activate my replacement Sim.  Now I think we are going to switch to xfinity mobile instead of keeping wasting more time. Thank you so much for the info.  Good luck. 

[Juni]

Hi folks,
 

Thanks for the details you provided. I understand troubleshooting can be bothersome but this is our way of isolating in finding the root cause of the issue so we can effectively assist each scenario. Let us know if you need further assistance by updating this thread and the Community will lend a hand. 

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Moeedr]

hello I solved the issue by changing providers. The original issue could not be resolved . Nothing more from my side 

[Juni]

Hi Moeedr,

Glad that changing the providers solved it. Could you tell us about the original issue that you mentioned? We just want to make sure that every issue is addressed.

Thanks,

Juni

[Moeedr]

After traveling internationally and swapping sims upon coming back , the Google home app caused the LTE signal on my visible cell phone to drop to 0 bars . No resolution was found and I was forced to switch providers . 

[Juni]

Hi there,

Thanks for confirming. Seems like the issue has something to do with the provider. I'm glad that it got fixed when you changed provider. I’ll keep this thread open for 1 more day. If you need further help, let me know.

Cheers,

Juni