Google Home Notifications

[Dailyhabit]

Hi 

Can someone clarify if this is normal notification behaviour for the Google home app. iOS 

Person seen -  banner - now

The banner notification then goes away

Then straight after I get another banner notification

Person seen - banner - now with preview snapshot of the event (rich notification)

many thanks

steve 

[GabrielaG]

Hi @Dailyhabit,

Thanks for reaching out to the community. I understand that you want to get more information about the banner notifications that you are receiving on the Google Home app. I'm happy to assist you. 

Can you please send me a screenshot of the problem with your Google Home app and the banner notifications so that I can better understand the situation?

Any additional details you can provide will be helpful.

Best regards,

Gabriela

[Dailyhabit]

How can I add a screenshot to this reply

many thanks

[GabrielaG]

Hi @Dailyhabit,

Thank you for your reply. I appreciate the time you took to respond. I understand that you want to know how to add a screenshot to this post. I'm happy to continue assisting you.

To share a picture in this post, you need to click the camera icon located in the toolbar above the main text entry area. 

 Feel free to keep us posted if you have more questions.

Regards,

Gabriela

[Dailyhabit]

 

 thanks 

[GabrielaG]

Hi @Dailyhabit,

Thank you for your reply. I appreciate the information and pictures you provided me. I'm happy to continue assisting you. 

Checking the pictures, I see camera notifications. To get a better understanding of the situation, please help me out by answering the following questions:

• Do you have a Nest Camera? If so, can you please tell me what type of Nest Camera you have?

• When did the issue start?

• Do you have problems with other notifications on your phone?

Any additional details you can provide will be helpful.

Best regards,

Gabriela

[Dailyhabit]

Nest IQ, NEST cam outdoor , Nest Cam Battery.

Not sure when, no other app notifications work or appear like the google home app.

I have tried reinstalling the app, factory reset on the camera, transferred from nest to google home back and forth. (Nest iq + Nest cam outdoor)

Only one account signed into the app.

thanks

Steve 

[GabrielaG]

Hi @Dailyhabit,

Thank you for your reply. I appreciate the information you provided me about your Nest IQ Camera and your Nest Cam Battery. I'm happy to continue assisting you.

Checking all the information you shared with me, it seems that you have notifications for basic motion and sound detection. This option detects anything besides a person, animal, or moving vehicle; the camera checks for general motion in the scene. You can check this article to learn more about How Nest cameras detect sound and motion.

Feel free to keep us posted if you have more questions.

Regards,

Gabriela

[Dailyhabit]

Hey thanks for your reply.

Im still getting duplicate notifications from the nest cam battery regardless of settings in the google home app. 

person seen banner notification - no thumbnail

followed by person seen banner with a rich thumbnail (screenshot of camera view)

is this normal app behaviour for this camera ? 

[GabrielaG]

Hi @Dailyhabit,

Thank you for your reply. I'm sorry to hear that the problem is still not resolved. I appreciate you taking the time to work through the troubleshooting steps with me. I am happy to continue helping you.

Can you please follow the steps below to check the Activity Zones?

Google Home app:

• Open the Google Home app. Google Home app.
• Tap Favorites or Devices.
• Select the camera with the activity zone that you want to edit.
• • Tap > Settings > Events > Seen Events.
• Update the zone with the changes you want to make. The app saves your changes automatically.

Nest app:

• Select the camera with the activity zone you want to edit.
• Tap > Settings.
• Select > Activity Zones.
• Select the zone you want to edit.
• Change the zone as you like. You can change its size, shape, color, and name, just like you would if you created a new activity zone.
• Tap the check mark app confirm icon to save. If you change your mind, at the top left corner, tap > Cancel app cancel icon.

Feel free to keep us posted if you have more questions.

Regards,

Gabriela