Google Home crashes

[Mathias100]

Hi,

I have Google Nest Wifi - Wifi-system. The Google Home crashes on my iPhone when I try to access the Cameras in Main menu. I have added Deltaco Google certified cameras but its not possible to access due to Google Home crashes. I have the latest iOS and tried to reinstall the app without any success. 

I would appreciate if anyone could share if there are any know fix(s), thanks

[Muddi]

Hello Mathias100,

Thanks for visiting the Community.

I know how it feels when you're having issues accessing the Google Home app on your phone. I'd love to dig deeper into this. Could you tell us the specific model and iOS version of your phone? What is the Google Home app version on your phone? Have you tried using a different phone/tablet to check if you have the same issue?

Looking forward to your response.

Cheers,

Muddi

[Mathias100]

Hi,

I have iPhone X, version iOS 16.5 and Google Home version 3.1.108. I have tried another device and it didn’t work. 

Regards

Mathias

[Muddi]

Hey Mathias100,

Thanks for the information. Do you have an Android device?

Cheers,

Muddi

[Mathias100]

I have iPhone X, version iOS 16.5

[Muddi]

Hi Mathias100,

Got it! I'll check this with the team and get back on this thread for updates.

Cheers,

Muddi

[LovelyM]

Hello there Mathias100, 

We want to check in with you to see if the update to the Google Home app resolves any issues you are having with it. If not, please send feedback following the steps in this article. 

Best,
Lovely

[Mathias100]

Hi,

The Google Home app does not crash anymore, but you are not able to watch the Deltaco cameras despite that it is  Google Home certified. 

Regards

Mathias

[LovelyM]

Hi Mathias,

Thanks for the update! A few questions: were the Deltaco cameras streaming fine in the Google Home app before? If yes, when did the issue start? What's the model of your Deltaco cameras? What Google Home app version are you using? What troubleshooting steps have you tried?

Please try to unlink and relink your Deltaco cameras in the Google Home app. Here's the guide: open the Google Home app > Tap on Devices > Add > Works with Google > Look for the Deltaco cameras app > Unlink. You can go through similar steps to relink your devices and verify if you can stream them in the app afterwards. Check out this link for more information. 

Let me know how it goes. 

Sincerely,
Lovely

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[LovelyM]

Hello Mathias100,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Sincerely, 
Lovely

[Muddi]

Hey Mathias100,

Could you check if there's an available update for the Google Home app on your phone? Also, have you tried reaching out with Deltaco support to check if your camera can be streamed on a third-party app like the Google Home app?

Cheers,

Muddi

[Mathias100]

Hi, 

I have tried to unlink the Deltaco cameras to Google Home and install again but it seems not to work. I can still not see any image

Regards

Mathias

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess