cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Home does not display status of Yeelight lights

LyRa
Community Member

Hi!
Recently (couple of weeks ago) Google Home app became unable to get the status (on|off) of Yeelight lights, although it is still able to control them.
Also i found out that if i delete couple of light form Yeelight it is working fine again and when i add couple of lights problem starts again.
@GoogleNestTeam can you help me?


6 REPLIES 6

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? 

Please let me know.

Best regards,
Garrett DS
 

LyRa
Community Member

Hi.

Yes, problem persists.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

 

Have a great day. 

Garrett DS

LyRa
Community Member

I sent feedback with description and screenshot along with #LightsYeelight and #Lights tags.

GarrettDS
Community Specialist
Community Specialist

Hi LyRa, 

Thanks for doing that. We will keep you updated if there is any further information that comes through on this through our team's investigations. 

 

Best regards, 
Garrett DS

ruby125
Community Member

Hello @GarrettDS  I face a very similar problem. Wondering if there's a solution? I tried reconnecting my lights but still didnt solve the problem