11-03-2021 12:48 AM
Hi!
Recently (couple of weeks ago) Google Home app became unable to get the status (on|off) of Yeelight lights, although it is still able to control them.
Also i found out that if i delete couple of light form Yeelight it is working fine again and when i add couple of lights problem starts again.
@GoogleNestTeam can you help me?
11-08-2021 09:35 AM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this?
Please let me know.
Best regards,
Garrett DS
11-09-2021 03:19 AM
Hi.
Yes, problem persists.
11-10-2021 01:20 PM
Hey there,
I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.
Have a great day.
Garrett DS
11-11-2021 12:21 AM
I sent feedback with description and screenshot along with #LightsYeelight and #Lights tags.
11-11-2021 09:38 AM
Hi LyRa,
Thanks for doing that. We will keep you updated if there is any further information that comes through on this through our team's investigations.
Best regards,
Garrett DS
11-09-2021 02:18 AM - edited 11-09-2021 02:18 AM
Hello @GarrettDS I face a very similar problem. Wondering if there's a solution? I tried reconnecting my lights but still didnt solve the problem