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Google Home no longer shows devices and won't recognize new devices

MadisonRose
Community Member

2 weeks ago

Hi all-

We have had our Google Home app set up and functioning with all of our devices for the last month. However, tonight, all of those devices disappeared from the app. (Chromecasts and thermometer.) The chromecasts themselves are still connected to the internet (the pictures change on the TV and they are still labeled with their appropriate names on the screens) but they are not available for us to cast to AND not showing up on the app. 

We have tried: 

- updating the app

- unplugging and re-plugging in the chromecasts

- signing out of the app and then signing back in

- deleting the 'home' in the app

- creating a new 'home'

- deleting the app completely and redownloading it

- restarting the app

- and tried a second mobile device

The thermometer no longer shows up in the app either, and the only time it did early on it said it was 'offline' even though the device itself says it is connected to the internet. 

We are currently using computers to stream video so the Wi-fi is working. 

None of the things we have tried have worked. At this point even though the chromecasts are actively connected to the internet, none of them show up as options to connect to when trying to create a new home or trying to cast. 

Any advice? What should we try next? 

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1 REPLY 1

virnab
Community Specialist
Community Specialist

a week ago

Hi MadisonRose,

 

Thank you for posting in this community.

I understand that your Google Home app is not displaying your Chromecast devices and a thermometer. Thank you for letting us know important details such as your Chromecast devices and the thermometer are still connected to the internet and all the troubleshooting efforts you have tried to resolve the inconvenience. No worries, help is here.

To assist you better, please answer these questions:

  • Are you using an Android or an iPhone device to manage your devices?
  • What is the make and model of your thermometer?
  • Is your mobile device updated to the latest version?
  • How far from the router are your devices?
  • Have there been any recent changes to your environment, such as a change in WiFi network or recent outages?

In the meantime, I recommend you double-check if you are signed in to your Google Home app with the Google account that you used to set up your devices. Here are the instructions:

  1. Open your Google Home app.
  2. Tap on the profile icon (the icon in the top right corner).
  3. Check if the Google account is the one you use to manage your devices.

Please keep me posted.

 

Best regards,

Virna 

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