Google Home version 220.127.116.11.
I have a 2 gang light switch set up in Tuya. Up until 7 days ago both Tuya and Google Home recognized the switches as individual devices and I had these devices associated with 2 different rooms in Google Home. However 7 days ago I had a Google Home message that said that it had removed the 2 devices. Now Google Home only recognises the 2 gang light switch as 1 device therefore I can not control 2 different lights.
I have deleted the light switches in both Tuya and Google Home and have re-set them up. Tuya sees them as 2 separate devices however I can not get Google Home to recognise the 2 gang light switch as 2 separate devices. I have also tried setting them up in Smart Life and in Grid Connect both recognise the 2 devices but Google Home only recognises 1 device. Has anyone got any ideas where I should look or why these were removed? Thanks
Sorry to hear that you're having issues controlling your multi-way switch using your Google Home/Nest device. Please make sure that all apps are updated, especially the Google Home app. Also, please check with the manufacturer if they receive similar reported issues because it is possible that it's also an update on their end on how a third-party devices can control the multi-way switches.
I am in contact with Google Home and they have confirmed that my app and all devices are up to date. I've contacted Tuya and they have confirmed that the device and their app is working correctly. This seems to be an interface problem where the Tuya app recognises the 2 gang switch as 2 devices but Google Home only recognises it as 1 device. All my other devices (outlets/Heatpump/etc) are working fine. And the 2 gang light switch was working fine until 31/7 when Google Home said that it had removed 2 devices. Why would Google Home remove my devices and not let me reinstall them?
Thanks for the additional info. Aside from Tuya, do you have other brands of home automation devices connected to your Google Nest speakers? Let's also make sure that your Tuya devices are within a good range from the router and your Google Nest speakers for better communication.
Why is’t that so many of us still have this same problem with the Google Home App not recognizing 2 gang switches as 2 individual switches and all I read from Google resources is to talk to the other apps developers or device manufacturers? The problem is Google Home and you don’t do a thing to explain the situation and/or get it FIXED…. This is unacceptable.
As above, I have already contacted Tuya who confirm that the device and the Tuya app are all working correctly. I have tried setting up the 2 gang switch in 3 different apps (Tuya Smart, Tuya Life, Grid Connect) and they all recognise the 2 gang light switch as 2 separate devices but Google Home only recognises it as one device. All other devices are working correctly both Google devices and several 3rd party devices. It is interesting that Xfactor is also having problems with the 2 gang device but is not having problems with other multi-gang devices.
But I have already talked to them.
Their app DOES identify both switches as independent devices.
Google used to do the same. Since recent Google updates any nee double-devices no longer shiw correctly in the Google app.
The only app not working properly is Google.
Aliso - why do users, with no technical expertise, have to be the meat in the middle? If Google think Tuya are the problem then you need to talk to them, not us.
As requested, this needs to be escalated to someone who can actually provide solutions, not just send us away.
@Kiwi3685, thanks for the photo you sent.
@Tahi, it's okay if you can't send a screenshot. Just make sure to provide these info so I can pass it to our team:
I’m on iphone. I suspect it will take longer for Google to get the update through Apple.
Tried sync a few times in the last couple of hours with no success.
I’ll just have to be patient. Good news though. Thanks.
The 2 gang switch stopped working and when I looked at the Google Home app it showed the 2 gang switch plus 2 switch devices, i.e. the switches that I had setup in Tuya Smart. Did a sync, moved the 2 devices to rooms, and everything is back to normal. I did not do anything for them to appear.
Everything is working fine other than Google Home not recognising the 2 gang light switch as 2 devices. It used to but Google Home removed them and will not let me install them again.
Thanks for looking at this. Information requested:
Google Nest Speakers:
Android: both 8.0 and 10.0
All devices work correctly except for the 2 gang light switch. Google Home recognised the 2 gang light switch as 2 devices up until 31st July when Google Home removed them, I have not been able to reinstall them since. I have tried installing the 2 gang light switch using the grid connect app, Smart Live, and Tuya Smart. All apps recognise the 2 gang light switch as 2 devices which can be controlled separately but I can not get the 2 devices recognised in Google Home. It is interesting that Xfactor can control 4 way devices separately but not 2 gang devices.