Google cam with floodlight

[JM10]

I have had my device installed and working for some time and all of sudden my nest cam with floodlight is giving me issues. I can no longer see the flood light or control it as needed in the Google Home app. Help please. 

[Juni]

Hi JM10,

Thanks for reaching out. A few questions: what phone are you using (Android or iOS)? Is the Google Home app updated? Also, have you tried relinking the Google Home app? Using another phone will also help us isolate this.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni