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Google home app won't let me connect devices at all

Gweiler17
Community Member

My Google home app won't let me connect any devices at all, if I click the plus sign to add anything it will let me select what I want to add but after I click the item and hit next at the part where it says to make sure it's plugged in it just goes back to the home screen. Won't let me get past that step on any device, I've tried it on my tablet and phone and both do the same thing. I have a Google tv, Google wifi, and a Google home mini that I would like to connect. The mini is useless at this point and I can't do anything with it

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there Gweiler17, 

I'm so sorry that you're running into this issue as I can imagine that it is frustrating, but I'm happy to look into this. 

  • Are you logged into the correct account associated with your devices?
  • Are you connected to the same wifi network as your devices?
  • Did you get a new phone, internet router, or new ISP?
  • Where are you seeing this message?

Please let me know if you need further assistance on this issue, and I look forward to your response. 

 

Best Regards,

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS