Google home app

[gsloan]

When I try to use my google home app to change the wife because I got new internet, it keeps saying unexpected response from server.  What is wrong and how can I fix it?

[gsloan]

This gsloan again.  I meant wifi, not wife

[gsloan]

I did not get an answer at all

[Azarco]

Hey gsloan,

Thanks for reaching out and sorry for the delayed response.

If you're talking about the Google Home app, you don't need to change the Wi-Fi on it since it will depend on the connection of your phone. If you're referring to your Google Home or Google Nest speakers, you can use the steps below.

If both the existing and the new Wi-Fi networks are available.

1. Open the Google Home app.
2. Tap the device card of the preferred speaker or display.
3. At the top right, tap Settings >  Device information > Wi-Fi. The Wi-Fi network listed is the network the device is currently connected to.
4. To change the Wi-Fi network, tap Forget > Forget network. 
5. Go back to the home screen.
6. Tap Add.
7. Tap Set up device > complete the setup steps.

If the original Wi-Fi network is no longer available or accessible.

1. Attempt to set up your device to your new network.
2. If you're unable to set it up, try resetting your speakers or display..

Let us know how it goes.

Best,

Alex

[Azarco]

Hey gsloan,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hi gsloan,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Regards,

Alex