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Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4074 Views
  • 0 replies
  • 5 kudos

I cannot start my goodnight routine!

I have been using my good night routine for WEEKS! Now, when I say "Hey Google, goodnight", my google mini says "I don't understand goodnight"! If I run the Google Home app, and play the good night routine - my google mini says aloud "I don't underst...

jeff16 by • Community Member
  • 1811 Views
  • 8 replies
  • 0 kudos

Pandora Password updated -- now Nest unable to connect

My google home account is email @ gmail my pandora account is email at hotmailI recently needed to update my pandora account password (password reset on pandora.com etc). now i'm unable to update the password in google home.I've set my music no no de...

PappaBear by • Community Member
  • 1033 Views
  • 3 replies
  • 0 kudos

Help with phone and apps

I have multiple devices logging into my smart devices and also phone. They all have passwords so not sure really what to do. Sorry not really techy. Yikes!!!!

Nest only controlled with Alexa, not physically

I have a nest thermostat (not learning). When I change the temperature on the actual device it does not kick on the a/c. Instead the screen goes blank and on tapping the screen, the old setting presents (nothing happened). Using Alexa, the thermostat...

Geradu by • Community Member
  • 788 Views
  • 3 replies
  • 0 kudos

Google nest Max SMS

Google nest Max "sorry I can't send text messages yet"when I want to send a SMS to my contact it's always saying on my Google nest Max "sorry I can't send text messages yet"I'm I missing a permission in my google home?

Upinsmoke by • Community Member
  • 341 Views
  • 0 replies
  • 1 kudos

Resolved! Google Home Max text message

Google Home Max "sorry I can't send text messages yet"when I want to send a text message to my contact it's always saying on my Google nest Max "sorry I can't send text messages yet"I'm I missing a permission in my google home?

Upinsmoke by • Community Member
  • 922 Views
  • 2 replies
  • 0 kudos

Resolved! Google Home can't connect no more with Xbox

Hello, 6 days ago my xbox series x went offline in the home app.I contacted Google support and microsoft support, did all the steps they told me on the phone, still did not manage to reconnect my xbox in the google home app.Did factory reset on the p...

DEoli by • Community Member
  • 2238 Views
  • 3 replies
  • 1 kudos

Resolved! Nest mini can't play music from Deezer

I'm trying to make Assistant play some music from Deezer through my Nest Mini (2) but it says "Deezer isn't available in my country" while Deezer is not only available in Bulgaria but it comes with my Carrier plan. In fact 2 out of 3 carriers in Bulg...

psydex by • Community Member
  • 1306 Views
  • 4 replies
  • 2 kudos
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