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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Recognising the wrong device type

In home app I can't change the device type. I have smart fan but the is recognising it is curtain. And also I can't change it the device type. Please help me

Nest App crashing on iOS

nest app version 5.69.1.1iOS version 16.1Firstly when your app updates could it please stop loosing all account details.Secondly the app is unstable and constantly crashes, I can't get it to control the heating currently and trying to debug where the...

sns by • Community Member
  • 1395 Views
  • 7 replies
  • 2 kudos

Constantly being logged out

I don’t know what is going on but I am constantly being logged out of the Nest app on my iPhone. I recently updated to iOS 16 and this is the only app giving me a hard time. It’s very frustrating to have to log back in multiple times a day and at nig...

4nests by • Community Member
  • 7454 Views
  • 32 replies
  • 7 kudos

Resolved! Google Home not linking with Cync account

I just changed my home network to new high speed service. Router and Wi-Fi changed. So, I’ve had to redo all my C by GE lights in the Cync app. I have almost 50 smart lights. Cync is working. However, when I now try to LINK it to Google Home app, Goo...

Jjordan59 by • Community Member
  • 2916 Views
  • 5 replies
  • 3 kudos

Nestctenew and solar panels

I have solar panels that supply approximately 98% of my power. How can I make nest renew aware of this?

Krp1 by • Community Member
  • 1335 Views
  • 7 replies
  • 2 kudos

Vacation Mode for Google Home apps and devices routines

It would be great to have an option to pause all work-related routines (i.e. morning lights on, weekly alarms) with one action vs. having to manually stop them and then restart them for the next work day after a weekday vacation day.Example: tomorrow...

ChrisC321 by • Community Member
  • 2414 Views
  • 2 replies
  • 5 kudos

Can't add nest device to home

I've set up the nest app, signed in with my google account. However, nest thermostat is not available in google home.

mjpwall by • Community Member
  • 318 Views
  • 0 replies
  • 1 kudos

Google Home app remote not working (ios)

Hi, the remote from google home app is not working and it says “Full remote unavailable. Make sure your streaming device has the latest software.” I have tried reinstalling the app, have also verified that the app has local network permission.

muditagar by • Community Member
  • 4251 Views
  • 8 replies
  • 1 kudos

Device naming issue

I have a bunch of rooms in my house with devices that perform similar functions, such as air-conditioning. Home knows what rooms they are in, however when google home displays the device names they simply show as "aircon" so i don't know which is whi...

Edwar64896 by • Community Member
  • 2541 Views
  • 15 replies
  • 0 kudos
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