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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5513 Views
  • 0 replies
  • 7 kudos

Can't Link any third party service accounts to Google home

Using a Google Pixel 6.I can't seem to link any third party accounts that fall under the "works with Google" list. Every time I tap on a service like geeni, i get a message that says "Could not reach geeni, please try again".I get that message for ev...

jp5780 by Community Member
  • 5244 Views
  • 7 replies
  • 2 kudos

Home can't add Philips Hue bulb.

Got my first set of Philips hue bulbs. Just the bulbs, no extras. Having trouble adding it to Google Home to use Assistant for voice control. The lights and app set up seamlessly, it's just adding it to Google home. Either "can't reach philips hue" o...

reddot96 by Community Member
  • 14048 Views
  • 22 replies
  • 1 kudos

spinning and spinning

Nest app issue, on Android (Samsung 21 Ultra and 21 Base). Since the last update, when I tap on the app to open it up, all I see is the "spinning blue circle" for minutes on end. This issue is seen on two different smartphones.I've let the Nest app s...

spinning.jpg
calder-cay by Community Member
  • 5558 Views
  • 20 replies
  • 1 kudos

Home App on iOS- Thermostat + and - not responding

A month back I could only raise Nest temp using the slider- iOS app didn't respond to tapping - or +. True for thermostat temp as well as cutover temp set for dual fuel (where there is no slider and therefor no backup). Thoughts on this?

quinnwas by Community Member
  • 609 Views
  • 2 replies
  • 0 kudos

Google Assistant not showing my Hue devices (shows someone else's)

I purchased a Hue Bridge, and set up a bulb. Everything works fine with the Hue app, I'm able to fully control the bulb. But when I connect the Google Home to the Hue, I see a bunch of other devices and rooms (i.e. lights in a basement when we don't ...

SuperK by Community Member
  • 811 Views
  • 3 replies
  • 0 kudos

Resolved! Linking services to Google Home

Hello,I am trying to link services to my Google Home (in this case my Tapo account for smart plugs) and i get this error: Could not reach Tapo, please try again. Actually it happens with every service i am trying to link. I have used previously the h...

Alexandros by Community Member
  • 3476 Views
  • 7 replies
  • 2 kudos
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