I paid for a year subscription to Nest aware in June 2022. I had the free trial and during the trial I paid for the subscription to just continue. After the free trial, the video recording stopped, and all I could see were still pictures. No matter what I’ve done, and I’ve done everything, it has not worked. I feel like my money has been wasted, and no one is able to answer why. You have the worst customer service of any company ever!
If you go to Settings | Nest Aware in either the Google Nest app or the Google Home app, it will show you the Nest Aware subscription you have for the Google Nest "home/structure" to which you are connected. Is it possible your subscription was purchased under a different Google Account or for a Google Nest "home/structure" other than the one where your cameras are located?
You can also check your subscription on this Subscription Management page:
You can also reach "Nest Aware Premier Care" by selecting the "Contact us" option on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.".
@Artistdna thanks for posting here in the Community. I'm dropping by to ensure that everything is covered here. Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.
I appreciate the help, MplsCustomer.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.