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Google home can't switch lights or control devices

Dali
Community Member

Following recent updates, I can't control all my devices(Lights and plugs). I can control them through the app manually, but google assistant can't, thee response I get is : sorry, something went wrong.

Using Pixel 5, android 12

10 REPLIES 10

robertprowan
Community Member

same here

Crios
Community Member

Same here

dug44
Community Member

same here, removed and re-added smart devices and linked to smart life and bond.

still no go. google assistant just reports "something went wrong"
rebooted google assistant device. same

 

Srednao
Community Member

Same here in Sweden

Cathal_S
Gold Product Expert
Gold Product Expert

Hi everyone,

This has been reported to the Google Nest team. I will update this thread when any further information is available.

 

Regards,
Cathal

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for posting in the Community.

 

Sorry to hear about what's happening  when controlling your lights. I'd like to verify who among you are using any Google Home/Nest speakers?

 

Could you please tell us what type of Google speakers you're using? We'd love to know more so we can check what would be the best steps to try.

 

Looking forward to your response.

 

Best,

Princess

Dali
Community Member

I'm using a set of google nest audio speakers (and mini (2nd generation) as well), the problem is not only with lights, google assistant is a complete mess, with long latency in responding, confusion with which speaker to reply, and every device connected to google is just going crazy (connecting and disconnecting), the app is very slow as well to respond and load connected devices (using google pixel 5).

that unfortunate that the google environment is just getting messed up.

  

Princesss
Community Specialist
Community Specialist

Hi Dali,

 

Thanks for responding.

 

Could you please list down all the Google Nest speakers that you have as well as their cast firmware version? Also, since you've mentioned that there is latency with its response, I'd like to know the distance of each Google Nest speakers from the router.

 

To check the firmware version:

  1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
  2. Open the Google Home app .
  3. Tap the device card of the preferred speaker or display.
  4. At the top-right, tap Settings Settings and then Device information.
  5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Lastly, can we try to reboot your network by simply unplugging it from the power source for at least a few minutes? That way, we can avoid congestion on the network and will refresh its connection. 

 

Keep me posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Dali,

 

Chiming in to check if you still need help with this? Hope the previous post answered your question, otherwise I’ll be locking the thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Dali,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

 

Best,

Princess