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New move with problems

Community Member

We loved using Nest cameras, thermostat, and smoke detector, but when we moved I can’t get it to add the products listed above, can’t change the address, and scanning the QR code receives an error.  I’d like to just reset and start from scratch and can’t do that it seems.  I tried the Google Home app also to no success.   Appreciate some help.  


Community Specialist
Community Specialist

Hey KJWes,


Let's see what's going on with your Nest devices. What error message are you getting when you scan the QR code? Also, If your phone can’t scan the QR code, you can manually type in the key or serial number.


  1. Tap Continue without scanning at the bottom of the QR code scanning screen. Then type in your product’s entry key or serial number.
  2. You can tap Find the code or Show me how, and the app will show you where the serial is located on your product.

Let me know how it goes by replying to this thread.



Community Member

I deleted the app and left alone until this morning.  After your post I went back and the install went perfectly.  I am stumped.  But happy...

Community Specialist
Community Specialist

Hello KJWes,


Awesome! Glad to hear that you're able to install your Nest Devices successfully. In the meantime, do you still have other questions and concerns?


Thanks for the help here, Archie.