Cannot turn the volume all the way down while live viewing camera

[cturkay]

I cannot turn the volume all the way down while viewing the new Nest camera live. It is very annoying as the volume keeps at 10% all the time. I tried everything but it is not possible. This creates an echo most of the time when the environment is quiet and it is really not helping when your baby is crying out loud in the next room.

We didn’t have that problem at the good, old Nest app. 

[Dickie]

I've got the same problem, I've posted twice about this.

https://www.googlenestcommunity.com/t5/Apps-Account/Nest-Cam-Battery-Wired-Cant-Mute-Live-Feed-iPhon...

https://www.googlenestcommunity.com/t5/Apps-Account/Nest-Cam-Battery-Wired-Cant-Mute-Live-Feed-iPhon...

Seems like it should be an easy fix.

[cturkay]

This very much looks like a bug.  

I also have experience several streaming issues which I haven't been experiencing with the good old Nest app.

I cannot use the new cameras on the Nest app.  Why does everything has to be that complicated?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Thank you for letting us know about this issue! No solution at this time, but we are looking into this further. Thank you all for your patience!

Best Regards, 

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,
Brad

[tshabz]

The reason this is happening is because when viewing the cameras the app is for some reason using in call volume and not normal speaker volume controls. When on a phone call you can not turn the call volume all the way down to 0, which is the same issue here. The app should be using regular volume controls and not the in call one. You'll notice this when raising or lowering the volume because of the icon in the volume toggle. It is definitely a bug and I'm surprised more people haven't complained about this because it is very aggravating. Please fix this!! 

[Brad]

@tshabz

I will definitely look out for an update on this issue, and please make sure that you are leaving your feedback in the app so that it is sent directly to developers and engineers.

Best regards,

Brad