Google home widget stopped working on iPhone

[Vkorah]

All of a sudden, my Google home widget stopped working on my iPhone. Already tried removing and adding the widget, the whole Google home app and restarting the phone. Please help!

[sicsacol]

Hi @Vkorah,

Thanks for reaching out to the community page. I understand that the Google Home app widgets stopped working on your iPhone, and you've already tried some troubleshooting steps with no positive result. No worries, let's work together to get this resolved! To better assist you, I have some questions for you:

• Is the Google Home app up to date?
• Is your iPhone operating system up to date?
• Do you have a home member with an iPhone in your account who experiences the same widget issue?
• Have you tried using an Android phone to see if the issue persists there as well?

Any additional details you can provide will be helpful.

Regards,
Jonathan

[Vkorah]

Hello,

yes the app is up to date

yes the iOS is up to date

i do not have anyone else in the home. 

I do not have an android phone to test. 

thanks!

[sicsacol]

Hi @Vkorah,

Thanks for your reply.

Let's try these steps in order:

• Remove the Google Home app from your iPhone.
• Restart your iPhone.
• Install and set up the Google Home app. If previously enrolled in Public Preview, re-enter Public Preview if needed.
• Force close and restart the Google Home app (to refresh experiments and runtime flags) and restart your iPhone (to restart the widget extension).
• Try to add the Google Home app widget.

Also, please answer the following questions:

• Do you have several Google accounts on your device?
• Are all of your Google accounts subscribed to Public Preview?
• Please share a picture of the widget state and/or error message.

Please keep me updated on how it goes.

Cheers,
Jonathan 

[Vkorah]

Same issue after doing all of that. 

I have 2 Google accounts on my phone but only 1 signed in to Google home. 

Neither are subscribed to public preview. 

I can see how to attach a photo here. 

[Vkorah]

 

[sicsacol]

Hi @Vkorah,

Thanks for your update, and sorry for the delay. This widget issue is a part of another issue, and we're aware of this. Our engineering team is working on resolving it as soon as possible. Please stay tuned to this thread, as we'll provide updates as soon as we have a resolution.

If you have any other questions or comments, feel free to leave them in this thread.

Sincerely,
Jonathan