Google nest gen 2 problems connecting

[Fustrated1]

So we moved from one state to another. Tried to set up the google nest generation 2, I cannot. I cannot reboot nor can I connect. I’ve looked and I’ve asked and zero help. Please please 🙏 help

[MplsCustomer]

@Fustrated1 

What device is your "Google nest generation 2"? A thermostat, camera, doorbell, Nest Hub, Nest Mini?

Perhaps this Google Nest Help topic will help:

https://support.google.com/googlenest/answer/11151047?hl=en

[Jake]

Hey there,

Thanks for the helpful link MplsCustomer.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[janthadeus]

Hi Fustrated1,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Jake.

Best,

JT