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Hacked account

ARA89
Community Member

‎03-04-2026 01:40 PM - last edited on ‎03-04-2026 03:58 PM by Community Specialist

https://nest.com/privacy/# 

 

I have been hacked. I never created any nest or home app accounts. And yet it’s as if I have an account. I don’t even have any devices. Can someone help me figure this out?

 

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1 REPLY 1

SaraEs
Community Specialist
Community Specialist

‎03-08-2026 03:10 PM - edited ‎03-08-2026 03:11 PM

Hi @ARA89,

 

Thanks for reaching out to the community. I understand that you have been hacked, and I know how concerning it is to discover that your account is being used, especially when you never created a Nest or Home app account and don't own any of the devices involved. I appreciate the pictures you provided. No worries, help is here!

To ensure your case is addressed correctly, please contact us via phone. To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.” Our team has the necessary information and resources to provide you with the available options to resolve this inconvenience.

Let me know if you have more questions.

 

Best regards,

Sara

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