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Hacked google home account and devices deleted with no help from google

User145
Community Member

So I have created about 6-7 google accounts for the purposes of having google home, nest aware plus and to obtain the smart home automation. 

i am super frustrated with google because all of the google home accounts I managed to create have been hacked and deleted and none of the footage from any of the subscriptions have been able to be saved. 

I literally was on the phone with customer service in Indonesia’s somewhere explaining that devices were being removed off of my account while on the phone with them and they made it seem like they didn’t know what to do. 

I have numerous claims numbers with empty promises that someone was going to help I told them they are better off using these cameras as baby monitors not home security especially if they can’t safe guard their **bleep** from hackers. If you want a camera do yourself justice and go with ring at least they can safe guard their accounts. 

Do better google ! Smh 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@User145 

I am just another Google Nest customer, but what is it that you want Google Nest Support to do? Security for Google Nest cameras and doorbells is at the Google Account level, where it is largely up to us to practice good security measures to prevent our account from being hacked.

We can check security on our Google Account here:
https://myaccount.google.com/security

We can check which devices have signed in with our Google Account here:
https://support.google.com/accounts/answer/3067630

To make our Google Account more secure, we can go here:
https://support.google.com/accounts/answer/46526

If we want to use the Advanced Protection Program on our Google Account, we can go here:
https://support.google.com/accounts/answer/7519408

If our Google Account is hacked, we can go here:
https://support.google.com/accounts/answer/6294825