Home App Can No Longer Connect To Google Wifi

[GMan7]

Hello Brave Community,

I have noticed that in the Home App (they got rid of the Google Wifi App) I can no longer test my mesh network. I noticed that it just randomly stopped testing on its own after Jan 24 (see photo below), and if I try to test it I get an error (see photo below). I also get an error when attempting to test my mesh network connectivity between pods. 

When I go into the privacy settings to attempt to turn off (and then back on) the cloud services I get an error saying that the app can not connect to the network (see photo below).

The network is working and I am getting wifi, and I can speed check through 3rd apps. 

I am unsure why this just randomly happened and what the fix for it is. I have tried uninstalling and reinstalling the home app as well as resetting my network.

Any advice?

 

[GMan7]

No one wants to reply to me 😔

[EdwardT · Accepted solution]

Hi GMan7,

Thank you for reaching out. I'm sorry to hear that you're having an issue with testing your mesh network. I see that you already tried some troubleshooting steps to resolve this. It's possible that this is just a communication issue with your app to our servers. To isolate the issue, please try the following:

1. Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. 
2. Wait until all of the LED lights on the devices you unplugged are off. This will confirm that the devices no longer have power.
3. Reconnect power to your modem only.
4. Wait until your modem is fully powered on and all of its indicator lights are back on. This usually takes about 2 minutes.
5. Make sure all Ethernet cables are still secure.
6. Reconnect power to your Google Nest Wifi router or primary Google Wifi point and wait until it's fully on. This takes about 1 minute.
7. Reconnect power to any additional points or routers.
8. Close and re-open the Google Home app.
9. Perform a mesh test to confirm your devices are working properly.

Let us know how it goes.

Thanks,

Edward

[GMan7]

Hi Edward,

I have completed the steps you outlined exactly as you said and thankfully it has started working again. I can once again monitor my network in real time, and run speed/mesh tests. 

Thank you for your assistance.

 

[Jeff]

Hi, GMan7.

I'm happy to see that you got this worked out with Edward's help. Before I mark this as resolved, I wanted to check to see if there's anything else you needed. If so, just let us know and we'll be happy to help.

Thanks!

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks