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Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4027 Views
  • 0 replies
  • 5 kudos

Can't enter Serial Number.

I have problems setting up. I get to: Choose the last 4 digits of your camera's serial number but no further.

Noel4 by Community Member
  • 5423 Views
  • 7 replies
  • 6 kudos

Escalating a case

Hello,There is an issue on Google's website that is not letting me purchase a Nest Aware subscription on one of my homes (even though I had one previously), and I keep getting transferred back and forth between Nest Support and Google Store saying it...

TapTap321 by Community Member
  • 1230 Views
  • 6 replies
  • 0 kudos

members know

MyNothing seem to be working right 

Anyday by Community Member
  • 480 Views
  • 2 replies
  • 0 kudos

Cannot clear Philips Hue from Google Home / Account

I've moved from a home that used Philips Hue devices, owned by my previous roommate. My new home has no Philips Hue devices, yet 6 of them still show up in my Google Home devices under "Linked to you". I've tried unlinking Philips Hue, but it does no...

Screenshot_20230812-114420_Home.jpg
Eric824 by Community Member
  • 2630 Views
  • 5 replies
  • 0 kudos

Geeni camera

I need to connect my Geeni camera to this new iPad ,I can connect my camera with my old iPad

Google Home Devices: Smartphone?

I am getting frustrated with my Google home device, the assistant on my phone and my new Google Nest. When asking my assistant to play music on the go, it used to be nice and simple. I ask for it from my phone, Bam, youtube opens, starts playing. But...

Duplicated Cast Devices issue on Xiaomi phone

So, last month I noticed a strange error with my Cast options for Tidal. Both my Chromecast enabled devices are appearing as repeated on the list (ie. each of my two devices are appearing twice on the list). So far I've tried the following:1) Logging...

Screenshot_2023-08-11-09-23-11-049_com.aspiro.tidal.jpg
Ibon by Community Member
  • 1152 Views
  • 1 replies
  • 0 kudos

Resolved! Can't reach ConnectLife

I had ConnectLife linked service connected on Google home but had to uninstall it.I try to reinstall it but after the login page where I enter correctly my credentials it says cannot reach ConnectLife try again later. I tried several times but always...

Nest Hub 2nd Generation - ejunk

I have gone back and forth with Google support to try and find a fix, no fix found and the device not replaced. This device started constantly glitching, black screen, white screen. No issue with my WiFi. Seems to be since the Fushia update.The forum...

JulesB77 by Community Member
  • 481 Views
  • 1 replies
  • 0 kudos
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