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Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4250 Views
  • 0 replies
  • 5 kudos

The answer I get is: sorry i have no information about that

I have several speakers that are connected to the same networkAmong the devices I also have a broadlink rm4 pro deviceI turned on a converter with channels.The command is "channel 55 on control"control=converter with channelsEverything worked fineLat...

ofir by Community Member
  • 764 Views
  • 3 replies
  • 0 kudos

Unable to Cast on TV

I am using smart tv of sony Bravia model. I was using cast options from Oppo mobile through Google Home app, but after updating apps its not casting, I multiple times tried clear data, install or remove updates of Andriod System Web View and Googlech...

Presence sensing section not showing

For the life of me I cannot figure out the "special code" to get presence sensing to show up in my Home App. I have read the online tutorials, recommendations, and many threads about this but still cannot get it to show up. I have tried completely de...

pts116 by Community Member
  • 802 Views
  • 2 replies
  • 0 kudos

Migrating Nest with 2 homes to Google Home app

I currently have 2 homes with Nest cameras using the Nest app on my iPhone. I want to migrate to Google home app. When I follow the instructions all goes well until I'm asked to select a "Home" and I only see one of the two. How can I be sure that bo...

lsteele by Community Member
  • 609 Views
  • 1 replies
  • 0 kudos

Google Home no longer connects to Philips Hue lamps

When first purchased a year ago, my Philips Hue lamps connected to my Home Hub with voice control working well. Since updating the Hue App this month the lamps are no longer linking. I have tried uninstalling and re connecting the lamps via the Hue a...

JimK by Community Member
  • 428 Views
  • 1 replies
  • 1 kudos

Poor search results when using Google home or Nest display

The search results when using Google Home, Assistant or Nest have been VERY poor lately. I am getting a lot of "I don't have an answer for that" or "I don't understand" ... when the questions being asked are very basic and readily available online wh...

RominaY by Community Member
  • 608 Views
  • 1 replies
  • 1 kudos

unable to add an existing google home or a new home to nest app

When trying to add it, I find it or I create it, I provide all the requested information but the process stops with no error messages and the home is not added/created.The nest app is authorised in my google account and I have the latest version of t...

mbocciar by Community Member
  • 1182 Views
  • 3 replies
  • 0 kudos
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