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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4300 Views
  • 0 replies
  • 5 kudos

Poor search results when using Google home or Nest display

The search results when using Google Home, Assistant or Nest have been VERY poor lately. I am getting a lot of "I don't have an answer for that" or "I don't understand" ... when the questions being asked are very basic and readily available online wh...

RominaY by • Community Member
  • 611 Views
  • 1 replies
  • 1 kudos

unable to add an existing google home or a new home to nest app

When trying to add it, I find it or I create it, I provide all the requested information but the process stops with no error messages and the home is not added/created.The nest app is authorised in my google account and I have the latest version of t...

mbocciar by • Community Member
  • 1182 Views
  • 3 replies
  • 0 kudos

Google cam inside with second generation antediluvian power supply

Good day . I have a problem with reconnecting. I connected the camera, everything was fine, I made a new home because I still didn't understand how to connect the camera correctly, and then I deleted it because I had a different home for each camera ...

Kris11 by • Community Member
  • 1217 Views
  • 7 replies
  • 0 kudos

Resolved! Activity History

When I login to see the activity history of my driveway camera (which is part of my home app) the different notifications (motion, sound, etc.) are gone for anything past the current day. Is there any way to not have stuff delete? I don’t have auto d...

RockyRoad by • Community Member
  • 1344 Views
  • 2 replies
  • 1 kudos

Tyua fan/light switch not showing correctly in Google home

I have a fan/light switch combo that has 6 speeds for the fan and on off for the light. I have used this brand of switch previously and it was working fine. I have moved house and the new switch only shows in Google home as a fan on or off. Previousl...

Wazmau by • Community Member
  • 967 Views
  • 3 replies
  • 0 kudos

Email missing for dropcam pro transition

I have 2 drop cam pro cameras that I’ve had for very long time. I didn’t see an email to help with this transition. Please send me the information. I’m assuming I will need to buy new cameras, is there any kind of deal considering there is nothing wr...

VLP by • Community Member
  • 732 Views
  • 2 replies
  • 0 kudos

Nest thermostat

I cannot connect to my nest thermostat, remotely.

dl562527 by • Community Member
  • 585 Views
  • 1 replies
  • 0 kudos

Google Home and Vivint not functioning properly

Hello Everyone,I have added my Vivint security account to my google home and all of the devices in the system are appearing in Google Home, but it is saying that all of them other than my panel and front door lock are Offline but they are all on and ...

Kulickey87 by • Community Member
  • 1377 Views
  • 1 replies
  • 3 kudos
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