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Blog Posts

Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Can’t Login to Nest App

I can’t login to Nest and when I request a password reset nothing comes in. Checked spam and nothing there either.

Dlroon by Community Member
  • 4 replies
  • 0 kudos

Shutters handling with Google Home App

I don't really understand why I cannot handle (fully open, partial open/close, fully close) my shutters from Home App, while I cano do this easily via Nest Hub.In Home App, if I tap on the shutter device, I just get to its settings (same thing with p...

Rigel_k by Community Member
  • 27 replies
  • 1 kudos

Nest aware subscription

I am paying my monthly subscription for best aware although my cameras are still only recording previous 3 hours. My app is indicating my subscription has ran out, although when I go to renew it indicates that I have the subscription and next payment...

Google Home Preview - Accepted but never showed new interface

I joined the waitlist for the preview the day it was launched. (Pixel 7 Pro, pixel watch too) And then a week or so ago I was accepted finally. I got the pop up and asked me to join. I clicked accept or whatever the verbage was to join. I then got an...

Anthony by Community Member
  • 5 replies
  • 0 kudos

G suite accounts not supported

Hey there. I have a very crippled experience from Nest here. I keep getting asked to migrate my account to a Google account but then it errors out saying it doesn't support G suite accounts. Migrating to a vanilla Gmail account is not really an optio...

georgebb by Community Member
  • 14 replies
  • 17 kudos

Google Home App not showing connected app

I tried setting up my Crabtek device on my Google Home App and I got a notification that it was successful however it’s not showing on the control panel. I have another smart extension connected on Google Home App no problem.

springles by Community Member
  • 10 replies
  • 0 kudos

Google Home App stopped working when using cellular data (not wifi)

Hi. I visited Bermuda, using a prepaid SIM card there. Perhaps my iPhone setting is off now after I came back to the US. I can’t use just my cellular data to use Google Home app at all. Whenever I open Google Home app, all the signal bars on my phone...

Yo66 by Community Member
  • 18 replies
  • 1 kudos

Need help with scammers

I am constantly getting a request for access from an unknown email and i am not sure how to stop this. this is very annoying.

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