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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6880 Views
  • 0 replies
  • 7 kudos

No music services appear

When I go to Music services in the Google Home app there are no music provider options. None. It only shows no default selected. When I ask one of my speakers to play a specific playlist it confirms the command and then after a minute of silence it s...

Nyauwi by • Community Member
  • 2353 Views
  • 7 replies
  • 0 kudos

Thermostat shows in app but zero control

I cannot work this out.My nest has been installed for years - amazing!I had to 'migrate' to google - the app now shows my thermostat with home/away & external temperature only.Cannot control the device remotely - just by turning the RING.Tried to ADD...

Connecting the learning thermostat to the nest app on an iPhone

I am installing a learning thermostat to nest. Nest and the thermostat connect, but then when I'm setting it up and I get to the point where it wants me to select the location of the thermostat the app locks up. I uninstalled and reinstalled the app ...

How do I file a Formal Complaint?!?

How do I file a formal complaint? I have been a strong supporter of Nest and other Google products. However, Google has become the worst customer experience I have had my entire life. It was surprising to see that my experience wasn't unusual either ...

Is it me or has Google screwed the pooch on the nest integration

So I am happily using the Nest app, when i have to add a user who can unlock my door using the app. Sounds simple, nope. You first have to migrate from nest to Google home to add users. Ok fine, lets migrate. Now can I add them, nope need their speci...

Hellooo by • Community Member
  • 475 Views
  • 0 replies
  • 2 kudos

Devices screen automatically scrolling

Anyone else have this issue, on the "Devices" page it just continuously tries to move the screen to the top. See attached video.From what I can tell it's when the thermostats cycle between the current and target temperature, it just moves the screen....

What kind of bull**bleep** scam site is this?

I login via Google, restart the browser and you immediately have forgotten the **bleep**ing login and I have to register again USING THE SAME GOOGLE ACCOUNT??!?!?!?!What kind of hipster drug party circus show are you running at Google?

Slant1 by • Community Member
  • 1508 Views
  • 6 replies
  • 0 kudos

Lorex camera not streaming on Nest 2nd gen

Hello, I have Lorex cameras installed in 2 different properties. The Nest 2nd gen hub is able to stream one location but does not display the camera on the other location. It just displays a black screen with display “lorex camera”. Could this be a c...

SV2023 by • Community Member
  • 593 Views
  • 1 replies
  • 0 kudos
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