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Locked nest thermostat I don

Community Member

By accident I locked my thermostat with the number I do not know and my internet is not connecting to my nest app


Platinum Product Expert
Platinum Product Expert

If your thermostat is still connected to Wi-Fi and you can see it in the Nest app or Home app, you can unlock and reset the PIN using the app:

Lock and unlock your Nest thermostat - Google Nest Help

If you can't control it using the app anymore, you'll need to reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

Community Specialist
Community Specialist

Hi folks,


@F62miranda, thanks for reaching out. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

I appreciate your help, @David_K




Community Specialist
Community Specialist

Hi there,


Chiming in — I wanted to follow up if you still need help. Please let us know if you’re still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.


I appreciate the help, @David_K and Zoe.




Community Specialist
Community Specialist

Hi F62miranda,


Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.