Locked nest thermostat I don

[F62miranda]

By accident I locked my thermostat with the number I do not know and my internet is not connecting to my nest app

[David_K]

If your thermostat is still connected to Wi-Fi and you can see it in the Nest app or Home app, you can unlock and reset the PIN using the app:

Lock and unlock your Nest thermostat - Google Nest Help

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[zoeuvre]

Hi folks,

@F62miranda, thanks for reaching out. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @David_K. 

Best, 

Zoe

[Jenelyn_O]

Hi there,

Chiming in — I wanted to follow up if you still need help. Please let us know if you’re still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, @David_K and Zoe.

Thanks,

Jenelyn

[Jenelyn_O]

Hi F62miranda,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn