Home app doesn't open the page for linking lg think app

[Mauryx]

Hi all,

I am trying since more then one year to connect my lg tv (OLED55A19LA) to my Google home account. The problem is that when I going to connect lg think to the app doesn't open the page to login in think and give the error that my lg thinkq app doesn't have any product connected (actually he can't know because I can't log in my account)

[Juni]

Hi Mauryx,

Thanks for posting here in the Google Nest Community.
 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: are you using the Google Home app? If so, what is the exact message that you are getting? Could you send us a screenshot showing it? Below are the steps on how to upload a photo or video:

1. Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions

Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Looking forward for your response.

Thanks,

Juni

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Dan