Home app shows connected devices as offline intermittently

[Th1990]

Any device added to the Google home app will show as "offline" intermittently. However, the devices are all online, successfully connected to the internet and functioning. 

I have a modem which connects to a mesh system.

I have tried (all without success):

• Factory reset of all devices and uninstall and reinstall of apps
• Change WiFi band from dual band to 2.4ghz and repeat above.
• Address reservations for ip addresses in my tp link router app.

This is making the app unusable and causing any routines / automations to fail.

Any ideas?

Im running a TP link deco system with all firmware updated. The Google home app is updated and I'm on android.

[Juni]

Hi Th1990,

Thanks for posting and for being a step ahead of us. Let’s check what’s going on. A few questions: which Nest speakers are we working? Do you also have third party devices linked? If so, are they working on their native app? Also, have you tried using another phone to isolate the issue?

I look forward to your response.

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
 

Regards,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni