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How do I remove an unauthorized user on my Google home app for Chromecast

Ajsitzmann
Community Member

I had a friend log into my Google home app and control my TV and now they are the administrator can't get them off to save my life and I can't control my TV can't do anything voice activated commands nothing  Charlie Michaels is not authorized in my account and I can't get her off there

Screenshot_20220515-073119_Home.jpg

4 REPLIES 4

Ajsitzmann
Community Member

Contact Google and contest Chromecast and they just keep sending me back and forth oh you need to contact them you know you need to contact them and nobody can give me an answer and then they say factory reset your device I've done that I've done everything I possibly can to get off of my freaking account and it's just impossible it says it sends her an email but I don't talk to her no more and she doesn't have that account either anymore so it's how do I remove her so I can use my TV voice commands and everything else

JenniferV
Community Specialist
Community Specialist

Hi Ajsitzmann,

 

Thanks for reaching out and sorry to hear about that. You can check this support website article to see how you can remove someone from your home in the Google Home app. 

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. How's it going? Were you able to check the support website I've provided previously? Still need our help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Ajsitzmann,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer