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Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Controlling volume for multiple speakers in the Google Home app Read more

Now Available: Google Nest Warranty Helper Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Cync (by GE) thermostat won't stay connected in Google Home

Hello,I have several Cync (by GE) devices including light, fan switches and a thermostat. All of these show up fine in the Cync app on phone. They also all show up within the Google Home app. However, the Thermostat constantly shows as being "Offline...

gg7aph by • Community Member
  • 407 Views
  • 5 replies
  • 0 kudos

New Google Nest Camera Issues in Google Home App

I already have one of the newer Google Nest cameras and it has been working fine. I just installed the Google Nest floodlight camera (three different ones - thought they were broken) and I continue to have the problem where the camera will keep disco...

pebceb by • Community Member
  • 1947 Views
  • 14 replies
  • 0 kudos

Can't log into Nest App on iPhone 14

Can't log into the Nest App on my iPhone 14, I sign in with Google and it flashes past the Home Setup screen twice before stopping on a screen that says "There was a problem while connecting to the Nest service. Try again in a few minuets.". I have r...

GTS300 by • Community Member
  • 1639 Views
  • 12 replies
  • 0 kudos

Recognising the wrong device type

In home app I can't change the device type. I have smart fan but the is recognising it is curtain. And also I can't change it the device type. Please help me

Nest App crashing on iOS

nest app version 5.69.1.1iOS version 16.1Firstly when your app updates could it please stop loosing all account details.Secondly the app is unstable and constantly crashes, I can't get it to control the heating currently and trying to debug where the...

sns by • Community Member
  • 840 Views
  • 7 replies
  • 2 kudos

Constantly being logged out

I don’t know what is going on but I am constantly being logged out of the Nest app on my iPhone. I recently updated to iOS 16 and this is the only app giving me a hard time. It’s very frustrating to have to log back in multiple times a day and at nig...

4nests by • Community Member
  • 4802 Views
  • 32 replies
  • 7 kudos

Resolved! Google Home not linking with Cync account

I just changed my home network to new high speed service. Router and Wi-Fi changed. So, I’ve had to redo all my C by GE lights in the Cync app. I have almost 50 smart lights. Cync is working. However, when I now try to LINK it to Google Home app, Goo...

Jjordan59 by • Community Member
  • 2046 Views
  • 5 replies
  • 3 kudos
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