payment and nest plan

[Medge16]

Hello I’m trying to speak to someone about my account. There is no way I can get through to anyone. I’ve sent you guys plenty of messages. This is very frustrating. I don’t know if you guys have a customer service phone number I would like to speak to someone ASAP. I need to change my plan and also update my payment. I have not paid on the Nest for about two months and I can’t replay my cameras. So I’m trying to get all that situated. I need help. This is very frustrating. 

[MplsCustomer]

@Medge16 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EmersonB]

Hello everyone,

@Medge16, thanks for reaching out here in the Community. I wanted to make sure that everything is covered here. Were you able to reach our support team? If not yet, just hit this link. Let us know your update here.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[Markjosephp]

Hi Medge16,

I'm checking back in — how's it going? Still need our help?

Regards,

Mark

[Markjosephp]

Hello Medge16,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark