Home App not playing videos from Nest Outdoor

[steve81uk]

I am currently using a Sony Xperia 5ii running Android version 12, build number 58.2.A.80.

I have a Huawei P20, OnePlus Nord CE 2, and my fiancée's Google Pixel 4, in which on the Home app I am able to view historic/caught moments. But on my Sony, it just does not seem to play at all, just shows the loading icon in the middle and nothing happens, Turning the app off and back on again doesn't help. 

I get the thumbnails to come up, but cannot load the video at all. Live videos work. And I cannot seem to find any other issues on the Sony device, it just seems a bit strange, what could be the cause, and how can I try to fix this?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[aatienza]

Hey steve81uk,

How's it going with your Nest camera? Are you still getting the same issue? If so, try reinstalling the Google Home app on your Sony phone to see if that helps.

Thanks,

Archie

[aatienza]

Hey steve81uk,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie