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How to change Nest verification phone number - cant login

JasonY
Community Member

Hi

 

I am trying to login to my nest app but I have changed my phone number and the verification sends a message to my old phone number.

 

As i am not logged in I can't change the number.

 

Please help

 

9 REPLIES 9

LesB
Community Member

I have the same issue!!! 
How do you get the verification from an old number you no longer have?

 

Yeah and if you do verification by email it sends a code to the email you can't get in to

 

jayleenmoskos
Community Member

Help recover acc it's my main one

Need help 

See my reply below

jayleenmoskos
Community Member

Can you help 

LesB
Community Member

I managed to get on with Nest and got a call back from google. I had to reset my Nest Thermostat and set up a new Gmail account and then was able to link it. 

Here is a link to support. Fill out the questionnaire 3-step process. It’ll come up to a ph# you can call.

https://support.google.com/googlenest/gethelp