How to reconnect deleted devices back to my Home

[MarkHB]

Hi,

We have a couple of indoor Nest cameras (Gen 2 or whatever it's called) that were working in my Home account, but they got deleted out of it (while powered off) and trying to Add them back in as new devices does not work; the app on my phone never finds them when it did before.  Is there some trick to adding deleted devices back into my account?  (It might be worth noting that when I power them up, the LED turns green, not blue, and I believe they're already connecting to my home WiFi. Any advice would be appreciated!

[EdmondB · Accepted solution]

Hello MarkHB,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. For you to reconnect the Nest Camera to the Google Home App, you need to do a factory reset. Here is a link on how to restart or factory reset a Nest camera or doorbell.

Let me know if that works.

Best,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

[Alex_S]

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Alex