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I can't access my account Forget the password and recovery email. Thank you

Kolay012
Community Member

#

 

2 REPLIES 2

Robayet
Community Member

I can't recover my account.same

jenniffert
Community Specialist
Community Specialist

Hi there!

 

Thanks for reaching out here in the community! I'm sorry to hear that you're unable to access your account since you forgot the password and the recovery email. Help's here!

To better assist you, I'd like to ask the following:

  • Which app are you trying to recover the account (Nest app or Google Home app)?

Please keep me posted.

 

Best regards,

Jenniffer