I reset my nest to make it stop changing by itself and now it won’t connect back to internet.

[JohnF]

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Original poster: Laurie Edwards 8671 

Reset twice. Internet is working. Uninstalled app and reinstalled twice.  It just keeps saying that the app is not connected.

[JohnF]

Hi there, Laurie.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. This sounds like a very frustrating situation for you! Sorry that you are going through it. I do need some clarification if possible:

• When you say 'Reset twice', are you saying you have just restarted or turned off/on the camera twice? Or are you stating that you have Factory Reset it twice? 
• If you haven't tried to factory reset it yet, I would suggest giving that a try if you have done additional troubleshooting steps.
• I would also try moving your wifi closer to the camera, or vice versa to get a stronger connection. 

Please let me know if you need further assistance. I look forward to your response.

-from  Brad C. (Community Specialist)