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In the Google Home app, when trying to set up a device or access the app settings, an error appears.

MultiverseCrtr
Community Member

In the Google Home app, when trying to set up a device or access the app settings, an error appears.

 

 

4 REPLIES 4

MultiverseCrtr
Community Member

Screen capture of the problem 

https://photos.app.goo.gl/M4dqij72XAL3gnoo9

GeremiG
Community Specialist
Community Specialist

Hi @MultiverseCrtr!

 

Thank you for posting in the community. I'm sorry to hear that you're encountering an error in the Google Home app when trying to set up a device or access app settings. I appreciate the video you provided. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

  • Is the Google Home app up to date?
  • Could you please let me know your phone model and the operating system it's running?
  • Are you seeing this error when trying to set up a specific type of device, or does it happen with any device you try to add?
  • To help me accurately diagnose the issue you're seeing, could you please provide the error message in text format in English? As a Community Specialist, I work with case details provided in English.

Please keep me posted. I'll be waiting for your response.

 

Best regards,
Geremi

Установлена ​​последняя версия приложения, Устройство LG G8  

MultiverseCrtr
Community Member

Установлена ​​последняя версия приложения, Устройство LG G8.  

Here is a screenshot about the phone https://photos.app.goo.gl/1c7MukCYnZLNGAvZ8