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Issue with adding device to rooms

claudiolr
Community Member

For some reason unknown to me, my Wiim Ultra was once again removed from the room I had added it to.

Usually, the fix is easy; I add it to a room in the house from the local device.

Since yesterday, this has been impossible because adding a local device to a room crashes Google Home.

On my phone (s25+), several warnings have appeared about a bug that makes GH unstable when performing that operation.

Currently, therefore, I am unable to add local devices to rooms.

I have seen reports on Reddit as well, so I assume it's a GH-side issue.

Are you aware of this? Is there a resolution timeframe?

Thank you so much

2 REPLIES 2

jason-ellis
Community Member

I have also had this issue for months on my Pixel 9 Pro. The app crashes every single time I try adding a local device to a room. I select on the device "add to room" and I'm presented with the screen to select which Home to add to (I have 2 homes available). When I select the home, the app crashes.

Rusell
Community Specialist
Community Specialist

Hi there, 

 

Thank you for posting in the community. I understand that you're experiencing an inconvenience with adding a device to rooms in the Google Home app because it's crashing.

  • When did the inconvenience start? 
  • What troubleshooting have you done so far?
  • Is there any error message or code? 
  • Which Google Nest device are you trying to add in the room?

Keep me posted. 

 

Best regards,

Rusell.