Same problem. I noticed this happen on the day they migrated my Protect device from Nest to Home so I deleted it from both apps but it hasn't improved. I have tried several times reaching out to Support. I was left on read for days and then received an auto reply, apologising for not responding and requesting I submit a new ticket. I am still waiting.
See example here
Because of this issue, it is also affecting notifications and footage to be shown from Doorbell on my Home Hub Max.
I have removed, factory reset all my Google Hardware, factory reset my broadband router, created a "New Home" within the app and re-added each device one by one. Nothing changes. It has to be a Head End issue with Google, they cannot decide on this being User End related issue since there are multiple people stating the same
I have since cancelled my Nest Aware subscription until I either get a response or it is fixed with an update.
UK Subscriber,
Samsung S23 Ultra, Google TV Steamer 4k and Home Hub Max used for Review/Stream
Virgin Media Gig1 Fibre
