Google Nest Aware Billing

[csoler79]

I have been double charged for Nest Aware for the last 2 years.  I called a week ago and talked to a representative who said the $240 charge for February 2025 would be refunded but it never was. I would like them to refund the extra $240 I paid in February 2024 also.  I also pay every July, which is the accurate charge.  So I have paid $480 extra to Nest in the last 2 years.  I bet a lot of people who have had these cameras for a long time are being double charged.  

[EduardoN]

Hi @csoler79,

Thanks for reaching out to the Google Community Forum! I sincerely apologize for the inconvenience of the double charges from Nest Aware. I appreciate you taking the time to share with us what happened, and I'm happy to help!

The team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email. 

Feel free to keep us posted.

Best regards,

Eduardo

[csoler79]

I filled out that form the day you sent it and still haven't heard anything.

[NikN]

I’m having the same billing issue. Being charged twice with the same amount within the space of 4 months (December’24 and today March’25).

[csoler79]

Good luck! I've been working on trying to get a refund for a while now with no luck. I may have to go to a federal agency or something.  This is ridiculous that this is a known issue and they have no problem double billing people for multiple years for the same service.  

[EduardoN]

Hi @csoler79,

Thank you very much for pointing out this situation, that the department in charge of these issues has not contacted you, and I truly regret that. But at this point, it has already been redirected to the correct team, and they will be contacting you to give you more information.

Keep me post.

Best regards,

Eduardo

[NikN]

I’ve managed to get mine resolved (thankfully) via the live chat. Maybe give that a go.