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Linking account

mfleschler
Community Member

I am trying to link my NEST account to Google, but when I try, I get a message that my email is already linked to another NEST account....How can I delete the old account and link my current one?

MF

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@mfleschler 

Google Nest's help age says "It is not possible to unlink a Google Account and Nest Account that have already been linked to each other." And lists two options:

https://support.google.com/googlenest/answer/9297676?hl=en#migrate-nest-account&zippy=%2Cerror-messa...Screen Shot 2022-10-16 at 11.07.51 AM.png

Jeff
Community Specialist
Community Specialist

Hi mfleschler,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake