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Locked out of Google account but Nest still signed in

TatteredValkyri
Community Member

So I've been locked out of my main Google account that I've had for at least 10 years, hundreds of dollars in apps and subscriptions.  Was using 2 factor and Microsoft authenticator and my phone to verify.  After a factory reset I was locked out, know my email and pw but don't have 8 digit codes.  My Google nest and Google mini are still signed into my account that I've been locked out of with voice verification.  Is there any way to get my account back this way.  Yes, I have tried account recovery and talked with Google one, account recovery offers me no options or questions just the 8 digit codes that I don't have...I have a screenshot of 8 digit codes but apparently they are not the right ones.  Basically this is just my hail Mary I'm throwing out before I admit defeat.  Any help would be greatly appreciated.

Thank you

 

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about your account troubles, I understand that can be very frustrating, but I want to see if we can help. 
It looks like the best option would be for you to contact customer support.

 

Please let me know if you have any other questions. 


Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS