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Trying to save a Google Nest Video that is 1 min 44sec but it is only saving 1 min 6 sec. Why?

Community Specialist
Community Specialist

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Original poster:  Janine F 


I've saves the video as per instructions but for some reason it keeps cutting this specific video short.

Community Specialist
Community Specialist
Hey there Janine F, 
I'm so sorry for the late response, but I wanted to hop in here and help. I understand that these issues can be frustrating when you can't figure them out, but I'm happy to look into this. 
I have found a great article that will show you the steps on how to save and download clips. I suggest reviewing that so that it may help you troubleshoot the issue. 
Please let me know if you have any further questions or concerns.
-from Garrett DS(Community Specialist)

Community Member