03-05-2024 07:14 AM
Answered! Go to the Recommended Answer.
03-05-2024 07:28 AM
The "other user" referred to in the message is you, on your old Wi-Fi network.
Since Google Nest does not make it easy to update Wi-Fi settings on its devices, their first recommendation is to set the network name (SSID) and password on your new router/modem to the same values used on your old router/modem. That's what we did, and we didn't have to do anything to our Google Nest devices.
If you can't do that, did you follow Google Nest's instructions for updating your Nest Mini?
While on your old Wi-Fi network, did you select your Nest Mini in the Google Home app, select Settings | Device information | Wi-Fi | Forget This Network, and then reinstall your Nest Mini on your new Wi-Fi network?
https://support.google.com/googlenest/answer/7170507
If you didn't do that, then you'll need to do a factory reset:
03-05-2024 07:28 AM
The "other user" referred to in the message is you, on your old Wi-Fi network.
Since Google Nest does not make it easy to update Wi-Fi settings on its devices, their first recommendation is to set the network name (SSID) and password on your new router/modem to the same values used on your old router/modem. That's what we did, and we didn't have to do anything to our Google Nest devices.
If you can't do that, did you follow Google Nest's instructions for updating your Nest Mini?
While on your old Wi-Fi network, did you select your Nest Mini in the Google Home app, select Settings | Device information | Wi-Fi | Forget This Network, and then reinstall your Nest Mini on your new Wi-Fi network?
https://support.google.com/googlenest/answer/7170507
If you didn't do that, then you'll need to do a factory reset:
03-05-2024 07:51 AM
Yes! Factory reset did the trick! Thank you so much for your help 🙂
03-06-2024 12:07 AM
Hi everyone,
Your help here is greatly appreciated, MpIsCustomer!
ArixonM, we’re glad to hear that your Google Home Mini device is now back and working. Should you have other questions or concerns, you know where to find us. We’d be happy to help.
Cheers,
Alex