Mirabella Genio

[Chloe5]

I’m trying to add my Mirabella Genio light to my Google home and it’s not working. I go through the whole process and link both accounts, but then the light just doesn’t show up on the Google home app?? 

this is my second Mirabella Genio light and the first one connected perfectly so I’m not sure what the problem now is

[SmartHomeH-TAGS]

Reconnecting the Mirabella app to Google Home in Works with Google might help.

[Chloe5]

Hello! Yes I have disconnected and reconnected the apps multiple times and still doesn’t work 😢

[moralesvicente]

Hello @Chloe5, 

Thank you so much for posting in this community. I understand that you’re trying to link your Mirabella Genio light to the Google Home app, but you are experiencing trouble because the light isn't showing up. No worries; I’m here to assist you.

I appreciate the time you took to complete the troubleshooting steps described in your post. Let’s explore some more options:

• Turn the bulb off for 10 seconds, then turn it back on.
• Make sure you have the latest version of the Google Home app.
• Force close the Google Home app.
• Perform a factory reset on the Mirabella Genio light, referring to the manufacturer's instructions.
• Ensure your mobile device and your smart light bulb are all on the same Wi-Fi network.

Hey @SmartHomeH-TAGS, thanks for jumping on this thread.

Let me know how it goes.

Best regards,

Daniel

[Chloe5]

Hi Daniel,

Thanks for your reply. Unfortunately, I have tried everything on your list... I am currently waiting on a reply from the manufacturer of the Mirabella Genio light. 

If you think of anything else, feel free to let me know!

Thanks again 🙂

[moralesvicente]

Hello @Chloe5, 

Thanks for getting back to me and attempting the previous troubleshooting steps suggested. In this case, I recommend awaiting updates from the manufacturer of Mirabella Genio light to get more information. They should be able to provide you more details to get things working fine.

Cheers,

Daniel