I'm not totally sure if this is the right place to ask this question..
I just purchased a JBL Authentics 200 - and I'm trying to set up google assistant with voice match on the speaker for me and my wife. This is a brand new device - other than trying to set up google voice match, we've done nothing else with it (e.g., no Alexa).
Whichever of our voice match profiles I set up first, we can't add the other. If I set up hers first, I can't add mine - I then do a factory reset on the speaker and add my voice match, then I can't add hers.
On the second persons phone, when trying to add through the "Home App" I click on the speaker -> settings -> recognition and sharing (both my and my wife are listed) -> voice match -> enable. At this point it tells me that I must add a compatible device
If I do it through the google assistant app, it shows the speaker in the list but says "Device not supported". It will only do this for the *second* person that tries to add voice match.
Removing the voice match from the device in google home/assistant app's doesn't allow the other person to add their voice match, but factory resetting the device does. However, whoever is first, the other person can't add.
Is there something I'm missing here? I've looked around and the problems people have with voice match mostly seem to be about user permissions or language settings - I've checked those things and they seem correct.
How can I get this working properly?
