My entire home (in the home app) got deleted overnight

[Rkulkarni93]

Literally woke up, and my home is not longer part of my account, both on the Home app and the Nest App. Worked fine last night when I armed my nest guard (remotely) today I find there is just no more house in my app, check across my phone and iPad same issue. And the 5 nest hubs I have too, kinda ridiculous 

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Are you logged into the same Google account as you were the previous night?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Brad]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.