My linked smart plug and ecobee thermostat keep disappearing from my device list on google home app

[Rdsheer]

For the last month or so I keep losing of my Smart plugs along with my Ecobee Thermostat from the device list on the Google home app. These are linked devices. Can someone tell me why this is happening? It's very annoying. I've had to re link one or other almost once a week. They don't dissappear at same time either. Sometimes it's the thermostat and sometimes it's the Smart Plug. If this continues ill have to switch to another app.

[Alex_S]

Hi Rdsheer,

Thanks for posting — let's get this sorted out. A few questions: are you using a dual-band router? If yes, on which band are your smart plugs and Ecobee thermostat connected? Can you still control these devices via voice command whenever they disappear in the Google Home app? Do you have other home automation devices aside from these mentioned devices?

I’ll look forward to your response.

Regards,
Alex

[Alex_S]

Hi there,

Checking in — have you seen my previous response? Let us know of the answer so we could take a closer look at them.

Best,
Alex

[Princesss]

Hello Rdsheer,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess